1. Introduction

This Privacy Policy explains how Al Khair Honey (PTY) LTD (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit or purchase from thehoney4u.com (the “Website”).

We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws. By using the Website you consent to the practices described here.

2. Information We Collect

2.1 Information you provide

• Identity and contact: name, email, phone.
• Addresses: billing and delivery.
• Order details: products purchased, notes, invoices.
• Payments: processed by payment gateways; we do not store full card numbers or CVV.
• Support queries and communications.

2.2 Information collected automatically

• Technical data: IP address, device, OS, browser.
• Usage data: pages viewed, time on page, referring URLs, error logs.
• Approximate location derived from IP (city/region level).

2.3 From third parties

• Payment status from gateways (e.g., success, failure, refund).
• Delivery events from couriers (e.g., shipped, delivered).
• Analytics aggregates from services like Google Analytics.

3. How We Use Information

• To process, fulfill and deliver your orders.
• To manage your account, order history and support requests.
• To send transactional messages about orders, deliveries and service updates.
• To improve the Website, prevent fraud and maintain security.
• To comply with legal, tax and accounting obligations.
• Marketing with consent or as permitted by law. You may opt out at any time.

4. Sharing

We do not sell your personal information. We share only what is necessary with:

• Payment processors to complete transactions.
• Couriers and logistics partners to deliver orders and provide tracking.
• IT and analytics providers that host, secure or analyse our Website.
• Professional advisers and authorities where required by law.
• Business transfers if we undergo a merger, acquisition or asset sale.

All service providers are bound by confidentiality and must process data in accordance with POPIA.

5. Retention

We keep personal information only as long as needed for the purposes set out in this policy, including:

• Orders and invoices: retained for statutory tax and accounting periods.
• Support records: retained for service quality and dispute resolution.
• Analytics data: retained in aggregate or for short operational windows.

6. Security

We use transport-layer encryption (HTTPS), access controls and secure hosting. No method of electronic transmission or storage is fully secure. Risk cannot be eliminated.

7. Your POPIA Rights

You may:

• Request access to the personal information we hold about you.
• Request correction or deletion where legally permissible.
• Object to or restrict certain processing.
• Withdraw consent for marketing at any time.
• Lodge a complaint with the Information Regulator (South Africa).

To exercise your rights, contact sales@thehoney4u.com. We may require verification of identity.

8. Children’s Privacy

The Website is intended for persons 18 years and older. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to delete it.

9. Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences and analyse usage.

You can control cookies in your browser. Blocking some cookies may affect site functionality.

10. External Links

Links to third-party sites (e.g., payment pages, courier tracking, social platforms) are provided for convenience. We are not responsible for their content or privacy practices. Review their policies.

11. Changes to this Policy

We may update this policy to reflect legal, technical or business changes. The “Last updated” date will change accordingly. Continued use of the Website means you accept the updated policy.

12. Contact

Al Khair Honey (PTY) LTD
86 The Drive, Lakefield, Benoni, South Africa
Email: sales@thehoney4u.com
Phone: 081 273 2000